Legal and Info

Yellowtail Camping Terms and Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these.

“We”, “Us”, “Our” and “Yellowtail Camping” are RH & IR Cradock Ltd Company Number 09902146 registered address:
New Barn Farm
Whaddon Lane
Hilperton
BA14 7RN
UK

Our VAT Number is GB 437 020 483

You can telephone us on +44 (0) 7852 151 094
E-mail us for workshop enquires at [email protected]
E-mail us for campsite enquires at [email protected]

1 – General
1.1 – We reserve the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 – When a choice of colours is offered for a product, we will endeavour to fulfil your first request, but regret that this is not always possible and colours may vary on these items.
1.3 – Images are for illustration purposes only and whilst provided in good faith, cannot be guaranteed to be 100% correct.
1.4 – Prices quoted are valid for online purchases only and may be lower than those advertised elsewhere. E&OE.
1.5 – Currency conversions are given as an approximation only. All transactions will be processed in GBP and charges may be levied by your payment provider. Please check with your bank if further clarification is required.
1.6 – We advise you to research all part numbers before ordering to ensure compatibility with your model. Whilst we are happy to offer advice to the best of our knowledge, we cannot always confirm if certain parts may or may not be suitable for your exact requirements.

2 – Campsite Bookings
2.1 – You can either book online, via phone or in person. Please have details of all party members when making a booking. Please check your confirmation as Yellowtail Camping cannot be held responsible for errors in information provided at the time of booking.
2.2 – Bookings must be made in the name of the person who will be staying on the booked pitch and is responsible for all members of the party on the given pitch. We refer to this as the “customer”. Bookings are not transferable to another party. When making a booking you agree that the “customer” or at least one member of your party is eighteen (18) years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms & Conditions, and you agree to be responsible for any loss or damage caused by any member of your party or animal accompanying you.
2.3 – Advance bookings are subject to minimum stays. These vary by season, please refer to our website for further details.
2.4 – Subject to availability, one-night bookings may be taken during any season when made directly on arrival on-site and not booked in advance.
2.5 – Stag, hen or similar parties are welcome only at our sole discretion, this also applies to any groups of five or more camping units. Please advise at time of booking as you may be required to book directly on site.
2.6 – A security bond of £20 per pitch for groups of five units or more may be requested upon arrival at Our discretion. Refusal to pay the bond may mean the booking is cancelled and money refunded.
2.7 – For groups, the names of all the adults in the party need to be provided at the time of booking. Failure to provide all the names may lead to the booking being cancelled or Us refusing entry to the site.
2.8 – The maximum stay allowed is twenty-eight (28) days, after which time your pitch must be vacated for twenty-four (24) hours before you can return to the same site. This limit may be less at certain times at Our discretion.
2.9. The site is to be used for recreational camping only.
2.10. You must specify the registration of the vehicle you will be using on the campsite at time of booking. We will only allow this vehicle on site. Any additional vehicles are at our discretion and must be agreed in advance, please contact us to discuss.
2.11. We do not permit dual axle caravans. If you wish to camp with a dual axle caravan, please contact us first. We reserve the right to refuse entry to the campsite on arrival if you have not obtained prior approval for your stay.

3 – Campsite Prices
3.1 – The prices advertised are accurate at the time of booking. Prices can move up or down and Yellowtail Camping reserve the right to do so. Customers are advised to check the website for the most up to date information including our latest promotions, deals and discounts. Although prices may vary from time-to-time, the price payable is the price confirmed at the time of booking.
3.2 – The prices are based on a daily rate unless otherwise stated. Prices include VAT at the current prevailing rate.
3.3 – Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time prior to payment of the final balance.
3.4 – Prices do not include any additional services, features and facilities unless expressly stated.
3.5 – Pitch prices are for one adult. Extra adults and children (aged 5-16 years old) can be added to your booking up to a maximum of six (6) people on one pitch.
3.6 – Children under five (5) years old go free, however they do count as part of the party for all other purposes. For parties larger than six (6) people, multiple pitches must be booked. To accommodate more than six (6) people on a pitch prior permission is required.
3.7 – Group bookings of over five (5) units may be accepted at the discretion of Yellowtail Camping, please call for details.
3.8 – Promotions, deals or discounted offers are provided at the discretion of Yellowtail Camping. All offers are subject to availability, cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.
3.9 – Pitch Extras; these include pup tents, gazebos (of no larger than three (3) m x three (3) m), double awnings, large trailers (over 1.20m) and an additional car. Yellowtail Camping allows you to book one extra per pitch, subject to conditions. The unit and all pitch extras must fit within the boundary of the pitch booked either eight (8) m x five (5) m. If the unit and all extras exceed the pitch boundary an additional pitch must be paid for. Prices for pitch extras are set out in our Website. Pitch extras must be paid for at the time of booking as we cannot guarantee that there will be space. We reserve the right to ask you to remove any windbreaks or gazebos.
3.10 – Pup tents are free of charge and must be no larger than two (2) m x one-point-five (1.5) m. Pup tents may only be used by up to two children from nine (9) years to fifteen (15) years and the tent must be erected in the boundary of the pitch of the accompanying unit. A pup tent can be in addition to a payable extra if all ancillary units fit within the pitch boundary.
3.11 – Gazebos up to three (3) m x three (3) m are classed as a pitch extra and are charged at a rate of £10 per night. Gazebos must be pre-booked on all occasions.

4 – Campsite Visitors
4.1 – Yellowtail Camping are happy to accommodate up to four (4) visitors per pitch per day and a maximum of one (1) vehicle. Should you wish to have more than four (4) visitors you must ask our permission and it is at our discretion although permission will not be unreasonably withheld. All day visitors should report to the campsite host and make payment on arrival.
. Maximum charge for visitors is £5.00 per car per day
4.2 – The registration of all visitor vehicles must be provided to us in advance.
4.3 – It is essential, for security and health and safety, that visitors report to the Campsite host/manager on arrival. Entry to the site and parking onsite will be at the site manager’s discretion. Visitors are required to leave the site by ten (10) pm or whenever the site barriers are closed for the night, whichever is the earlier.
4.4 – Visitors are not to be allowed on-site by anyone other than the site manager. You must not provide the gate code to visitors.

5 – Campsite Payment
5.1 – Payment for bookings can be made by Credit or Debit Card. Unfortunately, we cannot accept payment by cheque in advance or on-site.
5.2 – For all bookings made one (1) week or more in advance a 20% non-refundable deposit is required on booking. The full balance must be paid no later than one (1) week before arrival or your booking will be cancelled, except where cash payment on arrival has been approved by Us.
5.3. For all bookings made one (1) week or less in advance, full and non-refundable payment is required on booking.

6 – Campsite Services, Features and Facilities
6.1 – Site services, features and facilities may vary. Details of Site services, features and facilities are displayed on our Website.
6.2 – Features, facilities or services referred to in the Brochure, Site Leaflet or on the Website are subject to availability and may be supplied by third parties. You use these services, features and facilities at your own risk and Yellowtail Camping shall have no responsibility for loss, damage or injury in relation to any services, features or facilities provided or supplied by third parties.
6.3 – All information on the website regarding prices is accurate as at the time of publication, but may be subject to change.

7 – Campsite Pitches and Units
7.1 – The price of your unit is as detailed at time of booking on our Website. The prices for additional extras and services are also contained in our Website.
7.2 – Unit; a standard unit is a tent, trailer tent, caravan, campervan or motorhome and one car up to a maximum of 8m x 5m, inclusive of guy ropes.
7.3 – Camping Pitch; An undefined pitch to station your Unit on. The cost of the pitch includes the first adult in the party. This does not include electric hook-up. Space for one single attached awning or one toilet tent or a small trailer is also included in the pitch price. One car (or motorbike) may accompany all units on the pitch. Additional cars (or motorbikes) will be charged for at £5 per day but may not be situated directly on the pitch.
7.4 – Touring Pitch – A hardstanding pitch that includes electric hook-up.

8 – Campsite Sleeping in Cars, Vans, 4x4s or Overland Vehicles
8.1 – Sleeping in and/or on Cars, Vans, 4x4s and Overland Vehicles is permitted where the vehicle has side windows and a specially designed internal sleeping accommodation, such as fully reclining seats, internal beds, or roof-top tent.
8.2 – Whenever a Car, Van, 4×4 or Overland Vehicle is being used for sleeping purposes, any windows in such units should have adequate curtains or blinds to ensure privacy.
8.3 – Sign written towing vehicles are permitted on site provided campers are not trading or working from site, however you may be asked to park your vehicle away from the pitch.

9 – Campsite Cancellation and Changes to Your Booking
9.1 – If you cancel your booking at any point after booking you will lose your twenty (20) % deposit already paid.
9.2 – If you cancel your booking within seven (7) days before arrival you will lose the full cost of the booking.
9.3 – If you leave site early for any reason Yellowtail Camping will not issue any refund for unused camping nights.
9.4 – Unfortunately, in some circumstances Yellowtail Camping may have to cancel your booking. In these circumstances we will offer you a full refund of any fees paid or the option of an alternative pitch of a comparable standard (with you paying any additional cost or receiving a refund in respect of a price difference). No other compensation is available.
9.5 – If you want to amend your booking, you must notify Yellowtail Camping as soon as possible. Subject to availability, amendments to your booking can be made up to three days before your arrival at the Site. Amendments to bookings are subject to availability and a £12 per booking administration fee. Your admin fee will also be waived if the overall cost of your booking increases due to the amendment made. If you wish to transfer your booking to another location and/or date, we will use our reasonable endeavours to satisfy your request wherever possible subject to availability and payment of the correct fees. Transferred dates must be within the same booking season.

10 – Campsite Arrival and Departure
10.1 – It is important that you report to the Site Reception on arrival, before pitching and pay any outstanding balance on your booking and any additional fees.
10.2 – Arrival times on-site are between fourteen-hundred (14:00) and twenty-hundred (20:00). If you wish to arrive earlier, please ring Us on the morning of your arrival and We will do their best to accommodate your request, but this cannot be guaranteed.
10.3 – For advance bookings, if not notified otherwise, your pitch will be held until twenty-hundred (20:00) on the day of your arrival, after which it will be put up for re-sale and your booking treated as a cancellation with your monies retained.
10.4 – Pitches must be vacated by midday (12:00) am on the day of departure unless otherwise agreed with Us.

11. – Campsite Management and Behaviour on-site
11.1 – In placing a Booking Request you agree that you and your party will at all times comply with the requests of the Site Managers and their teams.
11.2 – As the person booking the holiday, you are responsible for the behaviour of all members of the party whilst on the Site.
11.3 – Any wilful damage to the Site or any other Yellowtail Camping property will result in you being asked to immediately leave the Site. If you are asked to leave under these circumstances, no monies will be refunded.
11.4 – Our customers visit our Site to enjoy the peace and tranquillity of New Barn Farm. If anyone does not respect this, we reserve the right to refuse them admission or ask them to leave the site at any time. If you are asked to leave under these circumstances, no monies will be refunded.
11.5 – On groups of five (5) units or more, a security bond of £20 per pitch will be requested upon arrival at the Site at the discretion of Us. We reserve the discretion to ask any customer for a security bond regardless of party size. This will be refunded in full at the end of your stay unless, in the opinion of Us, you have displayed unreasonable behaviour (this includes but is not limited to, excessive noise, wilful damage to the Site or other people’s property and abuse of our staff).
11.6 – To respect the enjoyment of others, we ask that noise levels are kept to a minimum after ten-thirty (10:30) pm. No music is allowed on site after ten-thirty (10.30) pm.
11.7 – Non essential driving on site is not permitted, & we request that any driving is kept to a minimum after 11pm. – this is to ensure the comfort of other guests after this time. Please note management can request guests to leave the site if driving past curfew or in breach of the terms stated.
11.8 – BBQs and Fire Pits are allowed with prior approval by site management. Otherwise we encourage the hire of yellowtail approved firepits & wood. These are available from site management to hire for the day. BBQs and Fire Pits must be used in a controlled manner & extinguished before retiring for the night. Open fires are prohibited. If you wish to use your own firepit these must be checked by the campsite host/manager before use.
11.9 – No structures can be tied or secured to trees or vegetation. Any structures that are or are judged to be causing damage to the site will be taken down or removed. We reserve the right to do so without prior consent and wholly at Our discretion.
11.10 – Domesticated Cats and Dogs are welcome on our campsite. Cats and Dogs must be kept on leads at all times and any fouling must be collected and disposed of. A maximum of a total of three Cats or Dogs per pitch are permitted on-site. If there is an incident on-site involving your Cats or Dogs please note that you may be asked to leave the site immediately.
11.11 – We ask that you all rubbish is separated into the four clear waste bags provided as follows: Cans/Plastic, Glass, Card/Paper, Food.

12 – Campsite Complaints
12.1 – We want you to have an enjoyable holiday. Should you have cause for complaint, please contact Us immediately and we will try to resolve your complaint and advise you of our complaints procedure.
12.2 – We ask you to note that if you do not give us the opportunity to resolve the problem by reporting it on-site, we may not be able to deal with any complaint on your return and your rights to claim may have been reduced or forfeited.
12.3 – If, at the end of your stay with us, you feel we have not dealt with your complaint satisfactorily, we ask that the main booker submits a written complaint within 28 days of your return home to [email protected]

13 – Limitation of Liability
13.1 – All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from any Contract of Sale.
13.2 – Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Contract shall be limited to the contract price.
13.3 – We shall not be liable to the Customer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

14 – Force Majeure
14.1 – We reserves the right to defer the date of your Booking or to cancel a Contract or reduce the volume of the Booking ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond Our reasonable control, provided that, if the event in question continues for a continuous period in excess of 90 days, the Customer shall be entitled to give notice in writing to the Company to terminate the Contract.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by RH & IR Cradock Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of RH & IR Cradock Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, RH & IR Cradock Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

General Terms and Conditions

Privacy Policy

This website is operated by RH & IR Cradock Ltd (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.ircradockandsons.co.uk (our website) you are accepting and consenting to the practices described in this policy.
We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

1. Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number and the personal information of yourself and that of others you specify.

2. Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:
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We use the information in the following ways:
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This information is collected anonymously and is not linked to information that identifies you as an individual.

Any information you provide to us will either be emailed directly to us or may be stored on a secure server located within the EU. We use trusted third party websites and hosting providers (Go Daddy, Stripe, PayPal) to facilitate the running and management of this website. These third parties meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that is processed by our third parties is kept secure and only processed in the manner we instruct them to.

We do not rent, sell or share personal information about you with other people or non-affiliated companies.

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to Benjy Cradock, RH & IR Cradock Ltd. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]

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You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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Yellowtail Camping Terms and Conditions

Disclaimer

General Terms and Conditions

Privacy Policy

Copyright

IR Cradock and Sons